Privacy Policy

When you use the Apps, we collect information relating to you and your use of the Apps and your mobile device from a variety of sources. These are listed below. The sections afterwards describe what we do with this information.

Information we collect about you indirectly or passively when you interact with us

  • VPN Data. To function properly, the App will require your mobile device to use iCrisis VPN. If VPN usage is required, the relevant App will guide you through the process of configuring your mobile device to use that VPN when you first use the App. The VPN is used, in part, to protect your mobile device communications from being intercepted by unauthorized individuals. By enabling your device to use the VPN, all data transmitted from your mobile device will be transmitted through the VPN before reaching its final destination and you consent to that data being collected and handled by us in accordance with this privacy policy.
  • Encrypted Data. Data you send through our VPN which is encrypted independently of our VPN (such as through an SSL/TLS connection) will remain encrypted. We do not decrypt that encrypted data.
  • Types of Data. Because of the nature of VPN Data, the data transmitted through the VPN includes ALL outbound traffic from your mobile device and may include:
    • the type of mobile device you use;
    • the identity of your mobile carrier or network;
    • your device’s IP address and other device identifiers;
    • your online activities;
    • your location, if, for example, you access location-based services; and
    • other personally identifying information about you or other individuals contained in the VPN Data.
  • Usage data. We collect usage data about you whenever you interact with the Apps. This may include what features you use, what you click on, when you performed those actions, and so on. Additionally, like many other services available today, our servers keep log files that record data each time a device accesses those servers. The log files contain data about the nature of each access, including originating IP addresses.
  • Device data. We may collect data from and about the device you use to access our services, such as your IP address, browser type we may also infer your geographic location based on your IP address.
  • How do I stop VPN Data from being collected? You may stop VPN Data from being collected from your mobile device by deactivating the VPN. Refer to our VPN deactivation instructions for details on how to do this. Please note that Apps that require the VPN to be enabled will cease to function properly if you disable VPN usage on your device. Please also note that uninstalling Apps from your mobile device will not cause the VPN to be deactivated – you must follow the VPN deactivation instructions to achieve that.
  1. How does iCrisis use the information we collect?

We use your information:

  • To provide you with the App and connectivity.
  • To manage our services. We internally use your information for the following limited purposes:
    • To monitor and maintain our services. We analyze information we collect to troubleshoot, test, and improve our services.
    • To improve our services and features. We internally perform statistical and other analysis on information we collect (including usage data, Device Data, VPN Data) to analyze and measure user behavior and trends, to understand how people use the iCrisis app. To evaluate or devise new features.
  • To enforce our Terms of Service.
  • To prevent potentially illegal activities.
  • To screen for and prevent undesirable or abusive activity. For example, we may use automated systems with certain Apps that screen usage patterns for fraudulent activity.
  • To create new services, features, or content. We may use VPN Data to create and provide new services, features or content
  • To contact you about your service or account. ICrisis may need to ask you to turn your location on to ensure the app will work. That is the only time you may receive a notice from iCrisis.
  • To respond to legal requests and prevent harm. If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.
  • To aggregate and/or de-identify data. We may aggregate and/or de-identify information collected by the App so that the information cannot be reasonably used to identify you. Our use and disclosure of aggregated and/or de-identified information is not subject to any restrictions under this privacy policy and we may disclose it to others without limitation for any purpose.
  1. With whom do we share or disclose your information?

Where required by law, we will obtain your express consent prior to disclosing or sharing any personal information. Reports will be created that illustrate trends for the licensee. No individual information will be shared.

We may disclose:

  • Your information to our service providers. We use service providers to help us provide the App. We give relevant persons working for some of these providers access to your information, but only to the extent necessary for them to perform their services for us. We also implement reasonable contractual and technical protections designed to ensure the confidentiality and security of your personal information and that data is used only for the provision of their services to us, and handled in accordance with this privacy policy. Examples of service providers include payment processors, hosting services providers, email service providers, and web traffic analytics tools.
  • Aggregated or de-identified information to third parties to improve our services, promote our services, or for market analytics. For example, we may aggregate VPN Data and analyze that data in combination with other data to determine various consumer behavior metrics and trends, such as the average time typical caller accesses the hotline/crisis center. No individuals can reasonably be identified or linked to any part of the analysis, or to the aggregated or de-identified information, that we share with third parties for these purposes.
  • Your information if required or permitted by law. We may disclose your information as required or permitted by law, or when we believe that disclosure is necessary to protect our, your or third parties’ rights, and/or to comply with a judicial proceeding, court order, subpoena, or other legal process served on us.
  • Information you expressly consent to be shared. For example, we may expressly request your permission to provide your contact details to third parties for various purposes. (You may later revoke your permission, but if you wish to stop receiving communications from a third party to which we provided your information with your permission, you may need to contact that third party directly.)
  1. What are your rights to your information?
  • Update your App account details. Some Apps allow you to update your registration and other account information associated with that App (such as your email address) through the account management section of that App. Information updated in this way is normally updated immediately.
  • Cancel your App account. Deleting your account will cause all the VPN Data held by iCrisis that has been collected from your mobile device in connection with your use of the deleted App to be permanently deleted from our systems within a reasonable time period, as permitted by law.
  • For how long do we retain your data? In relation to data associated with an App, we retain that data for as long as your account for that App is open, though we reserve the right to delete all or some of the data at our discretion. Please note that uninstalling or deleting an App from your mobile device will not result in the cancellation of your App account (if you re-install the App, you will be able to re-use your App account). See above for information on how to cancel your App account.
  1. Security, cookies and other important information
  • Data locations. Our servers are based in the United States, so your personal information will be hosted and processed by us in the United States.
  • Mobile Analytics. We use mobile analytics software to allow us to better understand the functionality of our App on your phone. This software may record information such as how often you use the App, the events that occur within the application, aggregated usage, performance data, and where the application was downloaded from.
    • For security reasons. We use cookies to authenticate your identity, such as confirming whether you are currently logged into an App.
    • To improve our services. We use cookies to measure your usage of our websites and track referral data, as well as to occasionally display different versions of content to you. This information helps us to develop and improve our services and optimize the content we display to users.
  • Online Tracking. We currently do not process or comply with any web browser’s “do not track” signal or other similar mechanism that indicates a request to disable online tracking of individual users who visit our websites or use our services (unless otherwise stated in an App-specific privacy statement).
  • Safety of Children and COPPA. Our services are not intended for and may not permissibly be used by individuals under the age of 13. iCrisis does not knowingly collect personal information from persons under 13 or allow them to register. If it comes to our attention that we have collected personal information from such a person, we may delete that information without notice.
  • California Privacy Rights. California law permits users who are California residents to request and obtain from us once a year, free of charge, a list of the third parties to whom we have disclosed their personal information (if any) for their direct marketing purposes in the prior calendar year, as well as the type of personal information disclosed to those parties. As noted above, iCrisis does not share personal information with third parties for their own marketing purposes.
  • Changes to this privacy policy. We may modify this privacy policy at any time, but if we do so, we will notify you by publishing the changes on this page. If you disagree with the terms of this privacy policy or any updates to it, you may uninstall the App.
  • English version controls. Non-English translations of this privacy policy may be provided for convenience. In the event of any ambiguity or conflict between translations, the English version is authoritative (if permitted by law).